Beautiful cushions, impeccable customer service
I ordered five sets of these pillows as replacements for the sectional patio set on the upper back deck of my city row house. As many other reviewers have noted, these are exactly as pictured and described — better, even. They are beautiful and just what I wanted. I looked at a LOT of cushions before purchasing these, finally deciding on these as they were a fraction of the price of all comparable pillows I’d considered, yet of the same or higher quality. When my order arrived (in two business days) I was delighted to find them to be even better than I’d hoped. I also experienced some of the best customer service from this seller than I have in a long time. I received a shipment confirmation email that included detailed instructions for how to “re-fluff” the vacuum-sealed back pillow portion of the set, which I followed precisely and the pillows did indeed restore to their full size as instructions noted would occur. But wait, there’s more! I was so pleased with the five sets I ordered, I was about to order a sixth as I needed one more back pillow — my sectional furniture is actually a six piece set, however one of the pieces is a corner chair. In other words it requires five seat cushions yet six back pillows to fully cover the set. I knew when I ordered the first five sets that, if I was happy with the quality I would likely end up having to order a sixth set just to have the extra back pillow I needed. So I was just about to do that very thing when I thought to email the seller and ask if there was any way to purchase just one back pillow so that I wouldn’t be left with an extra unneeded seat cushion. I fully expected them to respond that the pieces could only be purchased as a two-piece set, which I was prepared to do. However they quickly responded back to me that they understood my need and that not only could I indeed get the one additional back pillow without the seat cushion, but they had decided to send it to me for free! I was blown away! I would have been happy enough just to be able to purchase the single piece I needed, but never would I have expected them to give it to me at no charge. Yes, they did make a good sale with me when I purchased five sets, and I had expressed to them how pleased I was with the beautiful cushions. I know they must consider me to be a good customer, but still…..to simply give away product at no charge, even to a valued customer, is customer service that goes above and beyond. Oh, and just to be clear — they in no way made this gift contingent upon my writing them a positive review. At the end of their email they did ask that I might consider putting the positive review I’d already emailed to them upon receipt of the five sets, however they asked so kindly and almost meekly – almost as if they were embarrassed to even mention it – that it was clear there was no expectation on their end that I do so. They were sending the extra pillow I needed just because they understood my need and were able to meet it. I got the sense that they too were surprised they could send a single piece of a two-piece set….and that upon realizing they could in fact make that happen, they too were so genuinely excited that they wanted to take it a step further and make it happen at no charge. Just because they could. I am thrilled I’ll be able to get my one extra pillow but much more than the gift itself, I am touched by their kindness and generosity. Needless to say, I would do business with this seller again in a heartbeat.